At ArtCanvas, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the circumstances under which we provide refunds for purchases made through our website. By purchasing our products or services, you agree to the terms of this Refund Policy.
1. General Refund Policy
Our refund policy varies depending on the type of product or service purchased:
1.1 Digital Courses and Tutorials
- You may request a full refund within 14 days of purchase if you have not accessed more than 25% of the course content.
- If you have accessed more than 25% of the course content, you may be eligible for a partial refund at our discretion.
- After 14 days from the purchase date, no refunds will be issued unless required by law.
1.2 Premium Membership Subscriptions
- Monthly subscriptions: You may cancel your subscription at any time, but we do not provide partial refunds for the current billing period.
- Annual subscriptions: You may request a prorated refund within 30 days of purchase if you are unsatisfied with the service.
- After 30 days from the purchase date of an annual subscription, no refunds will be issued for the remainder of the subscription period.
1.3 Digital Assets and Downloads
- Due to the nature of digital assets (brush packs, textures, etc.), all sales are final once the download has been initiated.
- If you encounter technical issues with your download that cannot be resolved, you may be eligible for a refund within 7 days of purchase.
1.4 One-on-One Coaching Sessions
- Full refunds are available if canceled more than 48 hours before the scheduled session.
- Cancellations made less than 48 hours before the session may receive a 50% refund or the option to reschedule once at no additional cost.
- No-shows or cancellations after the session has started are not eligible for refunds.
2. Conditions for Refund Eligibility
To be eligible for a refund, you must meet the following conditions:
- The refund request must be submitted within the specified timeframe for the product or service type.
- You must provide your order number, email address used for purchase, and reason for requesting a refund.
- For technical issues, you must have attempted to resolve the issue with our support team before requesting a refund.
- You must not have violated our Terms & Conditions, including any misuse of the purchased content.
3. Refund Processing Timeframes
- We will review refund requests within 5 business days of submission.
- If approved, refunds will be processed within 10 business days from the approval date.
- Refunds will be issued using the same payment method used for the original purchase when possible.
- Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
4. How to Request a Refund
To request a refund, please follow these steps:
- Log in to your ArtCanvas account.
- Navigate to the "My Purchases" section.
- Find the order for which you want a refund and select "Request Refund."
- Complete the refund request form, providing all required information.
- Submit your request.
Alternatively, you can email our customer support team at [email protected] with the following information:
- Subject line: "Refund Request - [Order Number]"
- Your full name
- Email address used for purchase
- Order number
- Date of purchase
- Product or service purchased
- Reason for refund request
- Any relevant screenshots or documentation
5. Exceptions to the Refund Policy
The following situations are not eligible for refunds:
- Purchases made outside the specified refund timeframes.
- Digital content that has been fully downloaded, accessed, or consumed beyond the specified limits.
- Products or services that were marked as "non-refundable" at the time of purchase.
- Technical issues resulting from your hardware, software, or internet connection that are beyond our control.
- Changes in personal circumstances or simply changing your mind after the specified refund period.
- Accounts that have been suspended or terminated due to violations of our Terms & Conditions.
6. Special Circumstances
We recognize that special circumstances may arise. In the following cases, we may consider exceptions to our standard refund policy:
- Major Service Disruptions: If our platform experiences significant downtime affecting your ability to access purchased content, we may extend refund timeframes or provide partial refunds.
- Product Updates or Changes: If a significant update to a product substantially changes its functionality or value after your purchase, we may consider refund requests on a case-by-case basis.
- Duplicate Purchases: If you accidentally purchased the same product twice, we will refund the duplicate purchase if reported within 30 days.
7. Contact Information for Refund Questions
If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer service team:
8. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this Refund Policy periodically for any changes. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
This Refund Policy was last updated on June 1, 2023.
